shipping

PRODUCTION

10 – 14 WORKING DAYS

PRODUCTION
QUALITY
APPROVAL
PRODUCTION

Custom Made

Individually hand-crafted to your specifications.

Each doll is custom made to order, depending on your unique specifications. After you’ve selected your doll, options such as breast type and eye colour are recorded to make your doll unique to you.

Once your order is complete, each detailed specification, including any additional extras will be immediately sent to the factory for manufacturing.

QUALITY

Quality Control

Checked, double-checked then checked again!

Each doll is checked by a series of professionals at each stage of production. The process involves rigorous field testing to ensure all moving parts operate correctly and the skin contains no marks, tears or blemishes.

To maintain maximum accuracy and ensure each doll conforms to strict guidelines, auditors will routinely check against comparison images, in real time.

APPROVAL

Approval Images

Your doll will not be shipped until you’re completely happy!

Once your doll has passed quality control, our craftsmen will hand over to our approvals team. Once two members of approval are sufficiently satisfied with your doll, photographs will be taken and sent to you via email.

Assuming everything is in order, it will take up to 24 hours from the moment you approve – to the moment we ship. Your tracking number will be emailed to you up to 24 hours after dispatch.

SHIPPING

3 – 7 WORKING DAYS*

DISPATCH
TRACKING
DELIVERY
COVID-19
DISPATCH

Doll Dispatch

Whether it’s FedEX or UPS – shipping is rapid!

With the final touches being added to your doll last minute, a thin powder coating is applied, then protective wrapping is secured and your doll is safely packaged with all your paperwork inside.

As soon as your doll is shipped, it can be tracked online using the FedEX or UPS websites. A follow up email containing a link to track your doll will be sent to your inbox.

TRACKING

Doll Tracking

Creatively inspired, hand-made and digitally tracked. 

Like any high-value item, you can expect award winning couriers using the most up-to-date online tracking systems. The moment your doll is dispatched, a link will be emailed to you – enabling you to track your doll’s progress in real time.

Each shipment is insured and guaranteed to your door with the fastest possible service available to us. You can even sign up for text message alerts with your courier, so you’ll get updates at each stage.

DELIVERY

Discreet Delivery

Not even the delivery man will know what’s inside!

We do not expect your doll to be anyone else’s knowledge but yours (and maybe customs). This is why we employ strict privacy protocol with all shipments. There will be no indication on the outside of the box describing the contents.  

Chances are – your delivery man won’t even know the contents of your shipment and we like to keep it that way. All you’ll have to do is sign and say thank you.

COVID-19

Temporary Delays

COVID-19 | Expect up to 30 day extended shipping times.

Due to the global COVID-19 pandemic – couriers around the world are experiencing unprecedented numbers grounded flights, leading to severe limitations on their operating capacity.

This means that for certain countries (mainly in Europe), customers may experience up to a 30 day extended shipping time, beginning from the moment your doll is first scanned on your tracking page. For more information, please read our COVID-19 delay shipping terms.


AFTERCARE

We’re here for you!

CLEANING
MAINTENANCE
CANCELLATIONS
CLEANING

Doll Cleaning

Buying adult toys shouldn’t be so dirty!

It’s extremely important to keep your doll’s skin clean and hygienic. Using the correct cleaning equipment and sticking to a routine is vital when using any adult toy.

Washing the inside and outside of your doll with the correct liquids and materials will ensure a maximum life-span is achieved with minimal risk of dirt build-up. For more information, click here.

MAINTENANCE

Doll Maintenance

Like any new relationship, you have to work at it.

A sex doll is not just for Christmas, so all new doll owner should take strict note of proper procedures when cleaning, moving, storing or even repairing your doll.

Your doll’s skin is made to be as life-like and real to the touch as currently possible. This means that the surface must be free from dust at all times. Correctly storing the doll can extend the longevity reduce stress tears. For more information, click here.

CANCELLATIONS

Order Cancellations

Life can throw you curve balls, so we’ll work with you. 

The minute your payment is taken, the factory begins work on your doll. This means that materials are purchased, time is pre-allocated and costs are incurred. We simply cannot meet our delivery guidelines if we did not work to such strict time constraints.

Cancellations made within 24 hours of purchase will incur a 10% cancellation fee to cover our costs. Cancellations made after 24 hours of purchase will be subject to a 30-50% cancellation fee as further production costs have been incurred.  For more information, click here.